Jeffrey Nordyke Jr.

- Degree -

Bachelor of Arts : May 2007
Business Management
Columbia College Chicago

- Career -

Workplace Lead
Outreach.io
Indianapolis, IN : April ’22 - September ’24 (office close date)

• Cultivated a vibrant culture where employees embraced a welcoming environment, resulting in a 70% voluntary attendance (compared to company’s 36%)

• Managed company wide Workplace budgets, leading to 10-12% spend reduction in each location (5)

• Developed lasting company procedures for workplace operations and hospitality standards

• Enriched office culture by orchestrating events for all major holidays, monthly game nights, birthday celebrations, weekly debriefs, collaboration sessions, and more for 5 - 400 people

• Organized multiple event calendars for the office, conference rooms, Workplace teams, and Exec meetings

• Responsible for maintaining relationships with building management teams, building owners, maintenance, and vendors

• Project Manager for office redesign, with multi-purpose area for events, meetings, and collaboration

• Provided on site IT support for technology upgrades, AV for company town halls, and service requests

• Created expansive documents for department data tracking, simplifying reporting and presentation

• Sole facilitator for decommissioning the NYC office, ensuring a cost-effective closure (16% under budget)

• Sole facilitator for decommission and full clear out of Indianapolis office (9/2024)

• Provided vital event leadership during company sales conference with over 400 professionals in Seattle

• Lead support and strategic planning at Seattle home office after sudden personal change

• Primary contact for vendor relations and negotiations across all US offices (3), including food/beverage, first aid supplies, merchandise, and remote employee accommodations

Operations
Industrious
Indianapolis, IN : October ’21 - March ’22

• Fostered a vibrant and engaged community through diverse and specifically crafted events within the co-working space, nurturing its growth

• Interacted with members daily to authentically understand each team's distinctive style and business needs, enabling proactive delivery of tailored solutions

• Lead strategy for location hospitality standards, raising compliance from 40% to 96%

• Built and distributed weekly communication newsletters, with 75% open rate and 60% click rate

• Effectively onboarded dozens of new members to ensure a fully functioning workspace was available for everyone from Day One

• Conducted immersive in-person facility tours, highlighting features tailored to the unique business requirements of each potential member

City Director
Sofar Sounds
Indianapolis, IN : June ’19 - July ’20

• Crafted and implemented strategic event plans, driving fast growth for the dynamic pop-up concert series • Curated and hosted 53 diverse concerts in just eight months, with 44 events selling out

• Elevated the event series from a once monthly occurrence to eight shows per month

• Responded to inbound requests to host our events, while also generating leads to organizations that I felt would benefit from our type of event

• Developed a diverse review board of six members to ensure that artist reviews were fairly seen by music fans of varying background and tastes

• Fostered meaningful relationships with community members, cultivating enduring partnerships

• Amplified patron interaction & social media audience twofold in six months

• Implemented a daily digital media schedule, posting across multiple platforms

• Curated a comprehensive database of over 200 performers (mostly local) and 44 unique venues

• Hired, trained, and effectively managed a ten person event management and volunteer team

• Crafted show run down sheets, providing on site team and off site managers with profiles for each event

• Increased revenue monthly, with projected break even within nine months after hire

• Resolved weekly invoices for artists, contractors, and employees

• Monitored budgets monthly, and strategized optimization in each budget area

• Facilitated the recording and production of 12 concert videos

Solutions Lead
Delaware Life
Indianapolis, IN : April ’18 - June ’19

• Client support for retirement plans and investments, Tier One and Two
• Promoted to Solutions Representative in just three months
• Supervised & trained Customer Service Representatives and provided performance feedback
• Presented classes on new policy, new software, and learning development
• Performed meticulous data research to ensure quality of service
• Developed new policies for modern loss prevention and customer security

Senior Associate
Square Cat Vinyl
Indianapolis, IN : November ’16 - June ’19

• Planned, booked, and managed music concerts and special events
• Cultivated First Friday events and artists
• Spearheaded a bi-weekly email marketing campaign
• Ensured customer satisfaction to help improve retention
• Managed inventory and pricing of new records

Global Process and Reporting Specialist
Universal Music Group
Indianapolis, IN : November ’08 - July ’17

• Developed UMG’s customer service data analysis program
• Client Success Manager for 30+ international merchant accounts
• Developed improvements for systems and processes, and lead their implementation
• Recovered 15% of shipping expenses from contractor through analysis of shipping data
• Supervised customer service team, analyzed work loads, assigned projects, and set work goals
• Spearheaded project management with 3rd party warehouse
• Developed, distributed, and presented budget and performance metrics to upper management
• Generated and organized weekly customer invoices
• Developed, edited, and formatted a process and operations manual for new office staff
• Acted as office manager (new software training, IT support, assigned projects, etc.)
• Project management for moving all warehouse procedures and product from Fishers, IN to Franklin, IN
• Project management for new business acquisition
• Implemented best practices and procedures for new office
• Monitored tasks, resolved issues, updated systems, addressed project specific resolution

Intern
Do317/MOKB

https://do317.com/p/author-page-jeff-nordyke
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Music Manager
Barnes & Noble
Valparaiso, IN : July ’07 – November ’08

• Managed 10 person staff (including scheduling, training, and coaching)
• Began ordering vinyl re-issues before the company recognized vinyl’s pending growth
• Consistently increased monthly sales 40% from prior year in my final 8 months
• Handled purchasing, and developed metrics to optimize stagnant inventory levels

Sales & Marketing Intern
Victory Records
Chicago, IL : February ’06 - December ’06

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Backstage Security
First Midwest Amphitheatre (now called Hollywood Casino Amphitheatre)
Tinley Park, IL : May ’06 - September ’07

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